FAQs - Policies

Shipping and handling charges vary for bulk orders due to weight, quantity and destination. Please call for current shipping rates.

Customer Service:
Call 626-755-0455, Monday - Friday, 7:30 am to 4:00 pm Pacific Standard Time.
Email: sales @ diversitygraphics.com

Payment Terms:
C.O.D. orders are welcome. There is a $4.75 charge per package PLUS standard shipping and handling charges. Purchases Orders are accepted under the terms of Net Due 30 days. Visa, MasterCard, and American Express, DiscoverCard also accepted.

Cancellation Policy:
All cancelled orders are subject to a 15% restocking fee.

Availability:
Due to the popularity of some of these products, out-of-stock of these products, out-of-stock situations may occur, causing a delay in the normal delivery time of 5 - 10 business days. Please ORDER EARLY to insure timely delivery.

Multiple Destinations:
We accept orders that require shipments to multiple addresses or require special arrangements. Please call us at 626-755-0455 prior to placing your order for processing fee. To insure a timely delivery, please supply pre-printed address labels.

Guarantee:
DIVERSITY GRAPHICS guarantees the quality and workmanship in all products shown in this catalog. If you feel the products you have received are defective, please return them immediately along with the packing slip and a note stating the reason for return. Full credit or an exchange will be granted upon receipt, all claims must be made within 10 days of shipment order date.

Special Orders:
DIVERSITY GRAPHICS will accommodate your order for any specialized and personalized items. We now offer a full-range of services that includes technical assistance with concept, design, layout and printing for all of your individualized request-meetings, conventions or special promotions. Please contact our office for information.

Ordering, Shipping and Returns:

• It is the customer's responsibility to check all products immediately upon receipt. Any discrepancies from order or packing slip must be reported immediately.

• Any merchandise damaged by ground or air carriers will be replaced at no extra charge.* Additional shipping charges may apply if air shipping is requested for replacement merchandise.

• All shipping damages must be reported by in writing via email or fax within 3 (Three) days of the receipt of merchandise. *Original packaging must be saved for review by shipper.

• A maximum 7-day merchandise returns policy is strictly enforced on all products and begins the day the customer receives the merchandise. Any dated products cannot be returned.

• Shipping and handling charges are non-refundable.

• Credit will be issued within 5 days of receipt of returned materials. All returns are subject to a 15% restocking fee.

• A copy of the original invoice MUST be included with all returned merchandise.